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Previous Winning Examples

Download examples of entries from previous winners. (Please note: where entries are not made available for that year, please refer to the previous year's winning entry below.)

2017

Apprentice of the Year 1 (Joint Winner)   Apprentice of the Year 2 (Joint Winner)   Newcomer of the Year  

Support Person    Sales Agent of the Year 1 (Joint Winner)  Sales Agent of the Year 2 (Joint Winner)  

CSR of the Year   Team Leader of the Year  Support Manager of the Year (Joint Winner)  Support Manager 2 (Joint Winner)

Contact Centre Manager    Hero of the Year      People Engagement      Customer Engagement    

Best Use of Technology    People Development    Performance & Quality  

Outsourced Contact Centre   Inhouse Contact Centre

2016

Apprentice of the Year     Apprentice Nomination      Newcomer of the Year     Sales Agent of the Year

Customer Service Rep 1  Trainer of the Year          Team Leader of the Year 2  Support Manager of the Year    

Contact Centre Manager Under 100 Staff               Contact Centre Manager Over 100 Staff      Hero of the Year

People Engagement      Customer Engagement      Support Team of the Year      

Best Use of Technology  Business Improvement Strategy   Performance & Quality  

Small to Medium Outsourced Contact Centre     Large Outsourced Contact Centre  

Small Inhouse Contact Centre    Medium Inhouse Contact Centre    Large Inhouse Contact Centre

2015

Support Person of the Year   Apprentice of the Year     Newcomer of the Year   

Trainer of the Year    Team Leader of the Year     Sales Agent of the Year

Support Manager of the Year     Contact Centre Manager of the Year

2015 People Development   2015 Workforce Optimisation  2015 People Engagement

2015 Best Use of Technology    2015 Outsourced Contact Centre    2015 Outsourced Contact Centre 2

2015 Large Inhouse Contact Centre   2015 Small Inhouse Contact Centre 

2014

2014 Support Person of the Year    2014 Sales Agent of the Year    2014 Best CSR

2014 Trainer of the Year    2014 Team Leader of the Year    2014 Support Manager of the Year

2014 People Development      2014 Technology      2014 Community Initiative

2014 Support Team of the Year    Best Public Sector Contact Centre

Best Private Sector Contact Centre     2014 Inhouse Contact Centre of the Year

Contact us

If you have any further queries regarding entries or the Awards please contact the event manager, Jayne Davies. Email: info@swccf.co.uk

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