South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community.
Upcoming events
Explore a diverse array of events tailored for contact center professionals.
Forums on Tour at Foundever
Embark on an enlightening journey with us at Forums on Tour, hosted at Foundever with their client Virgin Media. This event promises an enriching experience [...]
Planning, Analysis & Insights User Group : Adherence vs. Conformance
Adherence vs. Conformance Join Group Chair Paul Sanders, Head of Resource Planning at Towergate Insurance for an insightful and comprehensive session. Reserve your place [...]
24
Apr
Team Leader User Group: Adaptive Leadership
What is adaptive leadership and what are the benefits of using this type of leadership to navigate volatile, uncertain, complex, and ambiguous decisions.
29
May
Team Leader User Group: Let’s talk about Emotional Intelligence, (EI) again!
How to use EI to foster positive team dynamics, promote collaboration and navigate complex interpersonal relationships.