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SWCCF Groups

Join our series of special interest groups for SWCCF members to discuss hot topics and the latest industry trends with peers and other industry professionals. 

SWCCF Planning & MI Group

Next meeting – Thursday 19 April 2018 
10am–1.00pm

Hosted by Oak Furniture Land, Cribbs Causeway Retail Park, Bristol BS34 5TX

Light lunch and refreshments provided. The theme will be recruitment, retention and progression. Other dates for 2018 include: Tue 17th July, Tue 9th October. To attend please contact Paul Allen e: P.Allen@ucas.ac.uk 

SWCCF Senior Manager Group

Next meeting – Friday 27 April 2018

12.00–15.30
Hosted by Holland America, Carnival House, 100 Harbour Parade, Southampton SO15 1ST

This session will discuss the role of Team Leaders, how vital they are to success, how to develop, pay and reward them.Plus discussion of the proposed SWCCF Team Leader and Centre Managers' Apprenticeships in association with Weston College and how we can use the Apprenticeship Levy to help with Senior Manager development. To attend the next meeting please contact the Group Chair, Kerry Teagle, email: Kerry.teagle@sovereign.org.uk 

SWCCF Trainers Group 

Next Meeting – Thursday 22 March 2018

13.30–16.00

Hosted by Europa – Europa House, Midland Way,Thornbury  BS35 2JX

An opportunity to discuss training issues with like minded people. The next meeting will be based around Europa's experience with their e-Learning provider, Nimble, and how Europa have used e-Learning to change their L&D strategy and the associated benefits. The session will also share best practice. To attend the next meeting please contact the Group Chair: Wayne Miles, Europa Group e: wayne.miles@europa-group.co.uk

SWCCF Team Leader Group 

Next meeting – Friday 15 June 2018

10.00–14.00 – Capita, The Grange, Bishop's Cleeve, Cheltenham GL52 8YQ

If you are a Team Leader in a busy contact centre environment then join our group! Topics for 2018 include: How to motivate long-term employees; Complaint / objection handling; Work related stress / anxiety; Emotional Intelligence. The next meeting will include Complaint Handling & feedback; The Manager's Role - complaint resolution; Vulnerable Customers. Plus a tour of the contact centre. Spaces are limited (ideally one per company). Refreshments will be provided. Other meetings will be held in Sept and Dec. To book a place please contact Group Chair Debbie Jones e: Debbie.K.Jones@edfenergy.com

SWCCF Public Sector Group

Next meeting – Thursday 1 March 2018

Hosted by Bristol City Council – 100 Temple Street, Bristol BS1 6AG

A dedicated group which discusses the issues faced by the public sector. Other meetings will be held in June and Oct. To attend please contact the Group Chair: James Alden e: James.Alden@southglos.gov.uk

HR Group

Next Meeting – tbc

The next HR Group meeting for members of the South West Contact Centre Forum will be confirmed shortly (please also see HR Summit). To book a place please contact the SW Group co-ordinator, Alyson Hanley e: Alyson.Hanley@europa-group.co.uk

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