Join us for the first Quarterly Employers Forum of 2012 exploring the future of workplace culture and leadership!
We are delighted to welcome Steve West, Percepta, who will explore the hot topics of Customer Experience, Customer Loyalty and Satisfaction and ask, what can you do when your KPIs are focused on performance rather than improving the customer experience? Time to find out!
The morning continues with Lane4, a leading performance development consultancy with a unique heritage in elite sport and business, who share their insights into the creation of a world class, ʻgold standardʼ performance culture within Premier Energy.
Business continuity and recovery experts Adam Continuity reveal how to protect our business, reputation, revenue and customers – regardless of what life throws in our path!
We finish with a fascinating report from Lynne Copp, The WorkLife Company, into the leadership trends impacting business and how the role of the modern leader is paramount to business change and success. Reserve your seats now!
Date: Thursday 23 February 2012
Registration: 9am
Hosted by: Swindon Capita Partnership
Venue: Council Chamber, Swindon Borough Council, Euclid Street, Swindon SN1 2JH
Agenda
- 09.00-09.30 Registration and coffee
- 09.30-09.40 Welcome – Jane Thomas, MD, SWCCF
- 09.40-09.45 Welcome – Suzanne Avent, SCP
- 09.45-10.30 Why Customer Experience?, Steve West, Percepta
- 10.30-11.15 Creating a Gold Standard Performance Environment, Chris Lloyd, Lane4
- 11.15-11.45 Coffee break and networking
- 11.45-12.00 Disaster Recovery – Adam Continuity
- 12.00-12.45 The Future of Workplace Culture, Lynne Copp, The WorkLife Company
- 12.45-12.55 Industry update
- 13.00-13.45 Lunch and networking
- 13.45 Close – or optional tour of Swindon Capita (please confirm in advance)
Please note that while parking is not available on site, ample parking is available at Spring Gardens car park adjacent to Beckhampton Street and approx 100 yards from the office.
Directions: Please use the following link to a map of the offices: http://maps.google.co.uk/maps?f=q&hl=en&geocode=&time=&date=&ttype=&q=SN1+2JH&ie=UTF8&z=16&iwloc=addr&om=1
To register your attendance at this event – or to suggest a topic – please Email us
NB: subsequent Quarterly Forum Meetings will be held:
24 May 2012 20 Sep 2012 15 Nov 2012