Thank you

to Motability Operations for hosting the recent Job Shadowing Initiative on 25 October 2011.

Agenda

• 10am: Welcome and Tour – David Walsh and Nicki Reynolds
• 10.30am: Business Overview – the Motability scheme, plus customer and cultural focus and results
• 11.30am: The Bridge & MI – floor management, resourcing and operational planning
• 12.30pm: Buffet lunch & networking
• 1.30pm: Trinity Model – overview of coaching ethos and model for advisor development
• 2.00pm: Customer Calls – listening to customer cals
• 2.30pm: Team Managers – performance management, engagement and reward including current initiatives
• 3.00pm: Recruitment and Training – overview of the process and results
• 4.00pm: Closing the day – review of the day, discussion and feedback
• 4.30pm: Finish

The next JSI will be confirmed shortly.

Please note that the Job Shadowing Initiative is only open to members of the South West Contact Centre Forum

To book a place or become a member please Email us