The 8th edition of ContactBabel’s annual 300-page contact centre industry report covers all elements of customer contact – such as customer satisfaction, salaries, agent attrition and absence, budgets, technology, multimedia, cost savings and strategy.

Research for the 2010 edition of the report begins today, and you will receive a copy of final report, free of charge, by participating in the online, confidential research programme.

The survey is open to all UK-based contact centres with more than 10 agent positions. The deadline for completing the survey is Friday May 28th 2010. The report will be launched at Call Centre Expo in September, but participants will receive their own VIP copy in early July.

To take part click on the link http://ukdmg2010.questionpro.com or, if you would like to view the questions first, email the principal analyst, Steve Morrell, at smorrell@contactbabel.com or call 01740 629835