Most businesses need to ensure that they offer their customers an informed view of their options. Often this means that the customer service agent needs to recognise buying signals and maximise the opportunity to provide the customer with additional products and services. Effective Selling is a new two-day course to enable your team to understand the basic principles of selling, how to close the sale and ensure that the customer leaves the business in a positive frame of mind. Includes a guide which enables each person to follow and use practically in the workplace.

Dates: 8 & 9 March 2012

Costs Per Delegate / Per Day

Members Rate: £220.00+VAT per day
Non-Members Rate: £300.00+VAT per day

Venue

Engineers House
The Promenade, Clifton, Bristol BS8 3NB
Tel: 0117 906 4824

Please note parking is available at the venue and price includes lunch plus refreshments throughout the day.

To book a space please contact:

Jane Thomas, MD, SWCCF
E: jane@swcontactcentreforum.com
M: 0796 609 2149
T : 02920 709 800