The South West Contact Centre Forum will regularly host and organise topical events that support the interests and requirements of our members.

We recently joined forces with Capital Law and Comet to present a two-hour round table discussion where HR issues and operational queries were explored in detail.

Attended by twelve delegates from across the South West, feedback has been phenomenal and we are delighted to be planning further events featuring:
• Call monitoring best practice
• How to improve customer calls

If you are a member of the SWCCF and have a subject that you would like to explore through a topical event or further discussion please Email us